How It's Made - Watches

1. Concept & Design

Each watch begins with an idea. Inspired by themes such as poker, steampunk, animals, or religion, we sketch concepts that are bold, intricate, and timeless. Every dial is designed to reflect a unique story — never mass-produced, always original.

Inspiration and Design – Watches

2. Engraving the Dial

Our dials are individually hand-engraved or etched with intricate motifs. Whether it’s a gambling scene, a mythological creature, or Masonic symbolism — each line is carved with purpose. Some designs are complemented with carefully set stones, enhancing depth and brilliance.

Dial Engraving – Watches

3. Casemaking & Finishing

The watch case is shaped and refined by expert turners, then plated with high-grade silver or gold using galvanic techniques. The result is a polished, durable frame that complements the movement within — elegant, resilient, and perfectly proportioned.

Case Finishing – Watches

4. Strap Crafting & Personalization

Each strap is handmade from genuine leather, stitched and shaped for a perfect fit. Upon request, we offer engraving or embossing on the caseback or strap — a name, a date, a symbol — making each timepiece deeply personal.

Inspiration and Design – Watches

5. Assembly & Quality Control

Final assembly is performed by master watchmakers. The movement is mounted, tested for accuracy, and examined under magnification. Every watch goes through functional checks and aesthetic inspection — only then is it worthy to leave our atelier.

Assembly and Testing – Watches

From Our Hands to Yours

You don’t just wear one of our watches — you carry a legacy of craftsmanship, symbolism, and mechanical beauty. A timepiece that doesn’t just measure time, but makes a statement through it.

Shipping & Delivery

Where do you ship?

We ship directly from our global network of warehouses and production facilities located in Italy, the United States, China, and Ukraine. This international presence allows us to deliver efficiently and reliably to customers across the US, Europe, and around the world.

How long does delivery take?

Standard processing time is 1–3 business days. Delivery typically takes:

  • 3–5 business days within Europe
  • 5–10 business days to the US & Canada
  • 7–14 business days internationally
Do you offer express shipping?

Yes, express delivery options are available at checkout for most destinations.

Orders & Returns

Can I cancel or change my order?

If your order hasn't shipped yet, contact us within 24 hours and we’ll do our best to update or cancel it.

What’s your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition.

Custom or personalized items are non-returnable.

How do I start a return?

Email us at info@tiegent.com with your order number and reason for return. We’ll guide you through the process.

Product Details

Are your ties handmade?

Yes. All our ties is handmade with precision and care, ensuring a refined finish and elegant drape.

Do you offer different tie widths and lengths?

Absolutely. We provide classic, slim, and extra-long options to suit different builds and preferences. Use our Tie Guide on each product page for help.

Do you make custom accessories?

Yes! For bespoke orders (e.g. custom tie color, length, or a personalized umbrella or cane), please contact us directly at info@tiegent.com.

Styling & Sizing

How do I choose the right tie?

Check out our Tie Guide with visuals to help you choose the perfect width, length, knot, and pattern based on your outfit and occasion.

What size belt should I order?

Measure your waist where you wear your trousers and choose the closest size. Sizing details are listed on each belt page.

Payment & Security

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure methods.

Is my payment secure?

Yes. All transactions are encrypted and processed through trusted, PCI-compliant gateways.

Need More Help?

Still have questions?

Reach out to us at info@tiegent.com or via our live chat.

We’re always here to help — like a good tailor, we never leave you hanging.

Speak with our online team

You can submit a ticket describing your issue, and one of our representatives will assist you. We aim to respond to all enquiries within 24 hours.

Email: info@tiegent.com