Find answers to frequently asked questions about Tiegent’s handmade men’s accessories. Learn about shipping, returns, sizing, materials, and custom orders. Get the information you need before ordering luxury ties, belts, umbrellas, and more.
Frequently Asked Questions
Shipping & Delivery
Where do you ship?
We ship directly from our global network of warehouses and production facilities located in Italy, the United States, China, and Ukraine. This international presence allows us to deliver efficiently and reliably to customers across the US, Europe, and around the world.
How long does delivery take?
Standard processing time is 1–3 business days. Delivery typically takes:
- 3–5 business days within Europe
- 5–10 business days to the US & Canada
- 7–14 business days internationally
Do you offer express shipping?
Yes, express delivery options are available at checkout for most destinations.
Orders & Returns
Can I cancel or change my order?
If your order hasn't shipped yet, contact us within 24 hours and we’ll do our best to update or cancel it.
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition.
Custom or personalized items are non-returnable.
How do I start a return?
Email us at info@tiegent.com with your order number and reason for return. We’ll guide you through the process.
Product Details
Are your ties handmade?
Yes. All our ties is handmade with precision and care, ensuring a refined finish and elegant drape.
Do you offer different tie widths and lengths?
Absolutely. We provide classic, slim, and extra-long options to suit different builds and preferences. Use our Tie Guide on each product page for help.
Do you make custom accessories?
Yes! For bespoke orders (e.g. custom tie color, length, or a personalized umbrella or cane), please contact us directly at info@tiegent.com.
Styling & Sizing
How do I choose the right tie?
Check out our Tie Guide with visuals to help you choose the perfect width, length, knot, and pattern based on your outfit and occasion.
What size belt should I order?
Measure your waist where you wear your trousers and choose the closest size. Sizing details are listed on each belt page.
Payment & Security
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure methods.
Is my payment secure?
Yes. All transactions are encrypted and processed through trusted, PCI-compliant gateways.
Need More Help?
Still have questions?
Reach out to us at info@tiegent.com or via our live chat.
We’re always here to help — like a good tailor, we never leave you hanging.
Speak with our online team
You can submit a ticket describing your issue, and one of our representatives will assist you. We aim to respond to all enquiries within 24 hours.
