Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Shipping & Delivery

Where do you ship?

We ship directly from our global network of warehouses and production facilities located in Italy, the United States, China, and Ukraine. This international presence allows us to deliver efficiently and reliably to customers across the US, Europe, and around the world.

How long does delivery take?

Standard processing time is 1–3 business days. Delivery typically takes:

  • 3–5 business days within Europe
  • 5–10 business days to the US & Canada
  • 7–14 business days internationally
Do you offer express shipping?

Yes, express delivery options are available at checkout for most destinations.

Orders & Returns

Can I cancel or change my order?

If your order hasn't shipped yet, contact us within 24 hours and we’ll do our best to update or cancel it.

What’s your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition.

Custom or personalized items are non-returnable.

How do I start a return?

Email us at info@tiegent.com with your order number and reason for return. We’ll guide you through the process.

Product Details

Are your ties handmade?

Yes. All our ties is handmade with precision and care, ensuring a refined finish and elegant drape.

Do you offer different tie widths and lengths?

Absolutely. We provide classic, slim, and extra-long options to suit different builds and preferences. Use our Tie Guide on each product page for help.

Do you make custom accessories?

Yes! For bespoke orders (e.g. custom tie color, length, or a personalized umbrella or cane), please contact us directly at info@tiegent.com.

Styling & Sizing

How do I choose the right tie?

Check out our Tie Guide with visuals to help you choose the perfect width, length, knot, and pattern based on your outfit and occasion.

What size belt should I order?

Measure your waist where you wear your trousers and choose the closest size. Sizing details are listed on each belt page.

Payment & Security

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure methods.

Is my payment secure?

Yes. All transactions are encrypted and processed through trusted, PCI-compliant gateways.

Need More Help?

Still have questions?

Reach out to us at info@tiegent.com or via our live chat.

We’re always here to help — like a good tailor, we never leave you hanging.

Speak with our online team

You can submit a ticket describing your issue, and one of our representatives will assist you. We aim to respond to all enquiries within 24 hours.

Email: info@tiegent.com